Privacy policy

Privacy Policy

Effective Date: 18/07/2025

We value your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies and usage data

We also collect information when you:

  • Sign up for marketing or newsletters

  • Place an order

  • Fill in any form on the site

This information may include:

  • Your name

  • Email address

  • Shipping address

  • Billing address

  • Payment details (processed securely via third-party providers)

2. How Your Information Is Used

We use the data we collect to:

  • Fulfil orders

  • Communicate with you

  • Send updates or promotions (only if you've opted in)

  • Improve and optimize the website

  • Prevent fraud and protect our systems

3. Sharing Your Personal Information

We may share your data with third parties, but only when necessary:

  • Postal and Delivery Services
    Your shipping information will be shared with postal services or couriers to fulfil your order.

  • Analytics Tools
    We use Google Analytics and Pinterest Analytics to help understand how customers use the site. These tools collect device and usage information, but not personal names, emails, or addresses.

  • Third-Party Apps (e.g. Sender.net)
    From time to time, we integrate apps to improve your experience or manage marketing. If you enter your data (e.g., sign up to our list or make a purchase), your data may be shared with these apps.

    • If you have not opted into marketing, we ensure your data is regularly deleted from any such third-party platforms.

    • These tools do not have permission to send you marketing emails unless you explicitly signed up.

  • Ongoing Improvements
    We are always working to improve your experience. This may involve testing and integrating new tools or services, which may access submitted information. Any data not necessary for those tools will be deleted as part of our routine data hygiene.

4. Your Rights

Under GDPR (EU/UK) and CCPA (California) you have the right to:

  • Know what personal information we collect and how we use it

  • Access your personal data

  • Request corrections or deletion

  • Opt out of data collection for marketing at any time

  • Request we do not sell your personal information (we don’t)

To request changes or deletions, contact us at: info@chloesclassiccrafts.com

5. Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill orders

  • To comply with legal obligations

  • To resolve disputes

  • For analytical and business purposes

6. Changes

This privacy policy may be updated to reflect changes in our practices, services, or for legal reasons. The updated policy will always be available on this page.

7. Payments

All payments are securely processed by Shopify. We do not store or have access to your credit card details. Shopify’s secure system handles all transactions and protects your financial data in accordance with PCI-DSS standards.

9. Contact Us

If you have questions about this Privacy Policy or your data rights, email: info@chloesclassiccrafts.com

Full Transparency Statement

We believe in being completely honest with our community. While we aim to minimize unnecessary data sharing, some data may be shared with trusted apps and services that help us run and grow this site. If you're not opted into marketing, your data is deleted from these third-party tools during regular maintenance.

We never sell your data, and your privacy is a priority in everything we do.